How to access Apple support chat?

For reference:

• Subscriptions and billing - Official Apple Support
• If you see 'apple.com/bill' on your billing statement - Apple Support
• View your purchase history for the App Store and other Apple media services - Apple Support
• See your subscriptions overview - Apple
• Request a refund for apps or content that you bought from Apple - Apple Support

To contact Apple Support …

by phone: Contact Apple for support and service - Apple Support

start online (initial question(s), then best suitable contact options): Get support - Apple Support

[Edited by Moderator]

i am trying to make a purchase in an app but it is showing that. What can I do??

ever since I updated my phone to 18 my location sharing is not working right is showing people in areas they’re not anymore. I need to know how to fix this along with my text being erased off my phone when I erased them off my Apple Watch.

Janetmock wrote:

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i am trying to make a purchase in an app but it is showing that. What can I do??

Like the notification says: “For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.”

That will lead to a form for describing your issue, from which best contact methods will be suggested.

See: Manage your Apple ID - Apple﹥[Sign in]﹥Payment Methods﹥View details [for a payment method]﹥Billing Address﹥…

For changing to a different country, see: Change your Apple Account country or region - Apple Support

For digital products and services, see: View your purchase history for the App Store and other Apple media services - Apple Support

For online Apple Store purchases: see the shopping bag icon in the top-right corner on most webpages on the Apple website.

I need help with some charges that I been charged for.

See: If you see 'apple.com/bill' on your billing statement - Apple Support

and: View your purchase history for the App Store and other Apple media services - Apple Support

And I can’t download anything

That is a different issue that requires much more details.

You can ask the Apple Support staff for assistance with that.

I have no specific details for that country, sorry. Get support - Apple Support should be able to get you in contact with the (international) Support staff. Include the country in your comments, as that will help you get better specific support applicable to your situation.

You should start a new thread with your issue. Not only is it more polite than starting an unrelated issue in some else's thread, you'l be more likely to get useful suggestions. You'll want to post in the MacBook Pro forum.

Regards.

Hello. My name is Krasimir Milev and I am from Bulgaria. I have three SIM cards for my mobile operator A1. On one of them on a phone with Android OS on 23.06.2024 at 2.22 pm I received an SMS from ITunes with some hidden code to activate) and after my little son has activated I received a total of 8 products from ITunes worth 147 leva and 42 cents to my account of mobile operator A1. Only I have never, ever seen and am not aware purchased any products from Apple, the least of which is that this phone, which is mine with the number +3**********, has Android OS and I cannot activate Apple products on it. Only that I paid for nothing to my operator A1 - BGN 147.42 without tax (with tax, this money is more - you can check in my mobile operator A1 - my invoice) and they transferred this money to Apple - for which I claim that Apple robbed me most unceremoniously. On 24.06.2024, I had two conversations on the phone .number 00800 6002 7753 (one at 18:16:25 and the other at 18:21:23) which were more than 1 hour long. I spoke to an Apple employee and explained the problem with the individual product codes of Apple that I have been charged for and that I do not actually use and did not knowingly purchase and that I have been defrauded in some way. He checked and said that he sees the transactions and that the money will be refunded to my account on my mobile operator A1 ,within 60 days. Only it's been more than 60 days and I have nothing. On 09/03/2024, I had a conversation on 00800 6002 7753 with an operator and he told me that he didn't know anything about the problem, which means that Apple once again blatantly lies to me. It does not honor perhaps the largest and richest company in the world like this to make fun of his customers because I love Apple on my other phone, which is an IPhone X, but I'm already thinking about making a bad advertisement for Apple. My name is Krasimir and I can send you photos from the fraudulent SMS I received from ITunes at my other phone .+3*******1

[Edited by Moderator]

Hi, I’m having an issue with some unexpected charges and I need to contact Apple support via chat or iMessages. Can anyone provide the link to direct chat because I’ve tried every option and I can’t find the chat option anywhere.

See: View your purchase history for the App Store and other Apple media services - Apple Support

and: Request a refund for apps or content that you bought from Apple - Apple Support

You can see if the link here helps:

Genius Bar Reservation and Apple Support Options - Apple

Note that empirical data indicates that live chat is not always available.

I want contact apple support

See: Contact Apple for support and service - Apple Support