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I made the switch from iTunes to Apple Music/Apple Devices on my Win11 PC.... Every time I try to sync, the Apple Devices app crashes about 25-50% through the process (during Step 5, when its moving music)... I don't get any crash codes or anything, it just closes and without notice...
I am greatly regretting the switch...
I'm having this on both Windows 10 and 11. @Tulir I have a machine with 32gb of RAM, this shouldn't be an issue.
I have a strong suspicion there is some kind of time-out happening, it seems to be related to the size of the music library and/or the amount of data being synched.
Just came here to say that I experienced this exact problem today on Windows 11 with my iPhone 15 Pro. I newly installed the Apple Devices application and it would close mid-sync with no pop-up warning or any crash code.
I tried putting my PC and phone to airplane mode but the application still crashed. I then restarted both devices (as I had not restarted the PC since installing Apple Devices), put them on airplane mode and the sync got much closer to completing, but I decided to use Firefox for a moment and the application crashed again. I'm fairly certain therefore it's some sort of issue with the Apple Devices application that's perhaps linked to the user doing other activities during the sync. I re-opened Apple Devices and started the sync again and it completed successfully without me touching the PC or doing any other activity on it.
I don't sync very often but I do hope that this issue is investigated and fixed by Apple quickly.
@KashV My PC has 64GB RAM. I don't think it's a timeout. it is more what I described on June 16.
Same happened to me with iPhone 14 Pro Max.
What I did was restarted the PC, made sure that nothing else is running (apart of the programs that are running at PC startup), started the sync again.
All worked well.
What I think causing the crash are memory leaks between Apple Devices and other programs. I would not blame Apple Devices but more likely other programs or even the amount of free memory.
Let me know how it went.
Here is what I did and its working:
Turn off iCloud.
Start Apple devices and connect the iPhone with cable to the PC.
Although Apple Devices is buggy and crashes after short time, it actually sync the song before it crashed. Restart it and start syncing again. It may crash few times, but by each time more and more songs were synced. At the end after 7 crashes in my case it synced all of them.
After syncing turn on iCloud to sync the iCloud remaining songs.
It worked for me!
Important not: DO IT ON WORKDAY ONLY - not on holidays or Sat/Sun. Why? because iCloud outgoing maintenance on those day / many more people accessing iCloud during off days and iCloud sync may take days, as it happened to me before.
Let me know how it went.
I posted a long replay to you that wasn’t so nice about Apple behavior and… it disappeared after 20 minutes…
Airplane mode - did not tried this but if i need to sync again I will try it.
Apple Devices app in Windows 11 crashes in the middle of syncing from iPhone 12 Mini
