You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Jay Imerman
Jay Imerman Author
User level: Level 1
6 points

Apple Music blanks out my external monitor on Windows 11 through Dock

I have tried both Apple Music via web browser on both Microsoft Edge and Chrome, as well as the Apple Music app in the Microsoft store.

BROWSER: Whenever a song plays, the external monitor goes blank light grey, and is 100% unusable.

DESKTOP APP: Whenever it is launched, the external monitor goes blank light grey, and is 100% unusable.


If I run it in the browser, then the entire browser becomes unresponsive (Chrome and Edge), and I have to End Process. The desktop app I can simply close.


Then, in order to restore monitor functionality, I have to end process on the Browser or close the Desktop app, unplug the HDMI cord, or the monitor power, and plug it back in - this re-detects and enables the desktop on it.


This used to work a couple of months ago.


ENVIRONMENT:


Lenovo P16 Gen1 Laptop

Lenovo Dock 40B0 (latest firmware)

Windows 11 (latest updates)


SCENARIO WHERE IT FAILS: Laptop --> Dock --> Monitor

SCENARIO WHERE IT WORKS: Laptop --> Monitor


Posted on Jun 27, 2024 7:15 AM

Reply

There are no replies.

Apple Music blanks out my external monitor on Windows 11 through Dock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up