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User profile for user: tingting1
tingting1 Author
User level: Level 1
4 points

Clips videos lost

We suddenly had Clips videos disappear. The phone didn't have enough storage so Clips wouldn't let us send the videos. But once we had cleared the storage, the videos disappeared. We had spent a lot of time on these and were lost. We finally found a solution. See below for how to recover lost Clips videos:


  1. Go to Settings > General >iPhone Storage
  2. Scroll until you get to the Clips app, click on Clips app
  3. Select Offload App (DO NOT SELECT DELETE APP)
  4. Once that is done, then download the app again from the App Store
  5. Then the lost videos appeared again


We had not seen any solutions on the internet or in the communities/support so hopefully this helps somebody.

Posted on Mar 20, 2024 2:52 PM

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User profile for user: mckinley66
mckinley66
User level: Level 1
8 points

Posted on Jul 4, 2024 9:19 AM

i tried this but couldn’t find where step 3 was located. when i clicked on clips it just said app size and documents and data

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User profile for user: Heretostay59
Heretostay59
User level: Level 4
1,066 points

Apr 24, 2024 6:50 AM in response to tingting1

Thank you for sharing your solution for recovering lost Clips videos! It's great to hear that you were able to find a way to retrieve your important videos after encountering storage issues.


Offloading the Clips app and then reinstalling it from the App Store can sometimes resolve issues related to missing or inaccessible content. This process essentially removes the app while preserving its data, allowing you to reinstall it fresh from the App Store, which can often fix any underlying issues.


For anyone else experiencing similar problems with Clips videos disappearing or becoming inaccessible, following the steps you provided could potentially help them recover their lost content.

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Clips videos lost

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