Lockbox app not available on App Store

This is brutal. Apple should give us some form of advance warning before disabling their approved apps. I've been using this app for many years - at least we should be given the opportunity to transfer the information.

I have the same situation. GEE! Technologies appears to be the developer, but I can't find any contact information for them. I see that they recommend using Wifi to back up the data to a computer, but unfortunately I don't think I did that at any point. Hopefully someone here has an idea on what can be done.

Hello All. I have been using LockBox Pro for like a decade and hav over a hundred passwords I cannot access. Does anyone know how I can retrieve my data? Thank you. GRRRRRRR!

Their website is now gone. Are we screwed?

Update:

Just got off the phone with Jonathan at Apple Customer Svs. I told him the whole story about the LockBox app disappearing off iPad and my accidental deletion of LockBox on my iphone and not being able to find it on Apple apps to be able to reinstate it on my phone. I also told him about the complaints on this forum. He told me that third-party apps are not the responsibility of Apple and that we would have to reach out to the developer which someone in another thread said is GEE! technologies. While I was on the phone with him I searched for this company online and we couldn’t find any leads. I did say to him if Apple is allowing third-party apps in their App Store are they not vetted and researched before they’re allowed to be purchased or used for free? He said that’s a good point and something that needs to be brought up with his superiors. I told him I was concerned that a third-party has all my personal information, pass codes, passport numbers, drivers license numbers, ss no’s and on. We went through the process of me filling out a feedback/complaint form and submitting it to Apple. Apple says that they cannot reach out personally to each person, but the information will be looked at. He did say that bringing it to his attention and him sending on the information to his superiors should resolve this issue. I stated in my complaint that I am concerned about personal information being left with a third-party and that I would like my information to be able to be retrieved and the problem resolved. The only way to know if anything has changed is by constantly looking here or elsewhere online to see if Apple has done anything to resolve this issue. And Jonathan also said when you’re using a third-party app to store sensitive information you need to look at what risks you’re taking. I automatically assumed that because Apple offered the apps on their App Store that they were automatically vetted. He did not know what precautions Apple takes when offering third-party apps.

Jonathan then showed me that there is a password section in Settings on iPhone where you can look at your passwords and change them if you need to. It does not work the same as LockBox and does not allow you to do anything else other than save passwords.

Hope this helps some of you out there.

bootsbuch wrote:

i also have this issue, fortunatley its with a new phone so the old phone has the app which is still accessable, i wonder if , for those that can, rolling back their device to a previous backup would allow access to the app and allow data to be taken off?

No. Apps are not stored in your backup. A reference to the app is but when you restore the phone, the app is re-downloaded. If it is no longer available, it doesn't get downloaded.

If the same developer owns Lockbox on Android, the developer's name is Augustin Oberg.

Safari does not save passwords, but iCloud Keychain does, and with iOS 18 the new Passwords app saves any passwords you enter into Safari. Firefox and Chrome will save passwords, however..

It's a 3rd party app, your best bet for help is to contact the developer.

M1 Mac mini, macOS 14.2;  Watch, series 7 GPS/cellular, watchOS 10.2; iPad Pro 2nd Gen, iPadOS 16.7.3; iPhone 12 Pro, iOS 17.2; TV 4th Gen, tvOS 17.2; HomePods, audioOS 17.2 and Airport Express w/ Airplay 2

Well, here’s the whole story. The first time you engage Airplane Mode it turns off all radios, including Bluetooth and Wi-Fi. While it is in Airplane Mode you can turn them back on. After that, it “remembers” that you turned them back on, and it will leave them on the next time you use Airplane Mode.

Unfortunately, it’s now too late to do anything. I have a 3rd party password app also. One of its features is it can export its contents to an encrypted spreadsheet, which would protect me if the app ever goes away.

I don't believe that this is true.

Are you claiming all the passwords you stored in Lockbox are now magically available to you in the Safari app?

How did they get there? What good was storing them in Lockbox if they were in Safari all that time?

Akes59 wrote:

This happened to me and it created an immense problem. I really think Apple should warn you when an App is no longer available, so that frustrating situations like thus can be avoided

In most cases, even Apple does not get any warning. The developer just goes online and removes the app with a click of a button. Apple does not own the app, so they can't keep it in the App Store after the developer removes it. The same is true if you closed your Instagram account, Meta can't keep your personal info and continue to make it available for others or warn others it is about to be deleted. Only you can do that.

I'm no longer able to reload the lockbox app and I need to access the information in there - is anyone able to tell me a way to do this please.

You are mistaken regarding Apple's responsibility for 3rd party apps. As stated by another user, this has been a useful and dependable app for 10 years. Apple has no fortune-telling ability that predicts when a developer might abandon their app. When you , the user, vet and choose a 3rd party app, you assume the risk of using that app.

It also appears that the app supported backing up the information that it stored as reported by another user in this thread. It isn't Apple's fault that someone didn't avail that feature.