You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone XR suddenly shutdown

Have you experienced that your iPhone XR shutdown in 50% ? I was having a hard time because of this, my online class is interrupted by this situation.

iPhone XR, iOS 17

Posted on Dec 12, 2023 12:06 AM

Reply
9 replies

Dec 12, 2023 7:31 AM in response to Haru00

The battery has to be replaced by Apple or an Authorised Apple Service Provider, to be sure, that it will be working correctly.

You can find an Authorised Apple Service Provider next to your place by using this link:

Apple - Find Locations


However, if the battery has been replaced with a 3rd party spare battery in the past, your iPhone might not be serviced by Apple or the Authorised Apple Service Provider.


Als check this related article:

About genuine iPhone batteries - Apple Support

Dec 12, 2023 7:08 AM in response to Haru00

Sorry, I missed that Peak Performance remark in the screenshot.

The iPhone XR has been discontinued 2021, so your iPhone must be at least 2 years old. If it has a previous owner, do you know how long it has been used by him? Usually the battery health does not stay at 100%, if you use the iPhone on a daily basis. I have been using my iPhone 12 mini for a little longer than 2 years now, and my battery capacity is around 86%.

If your iPhone shuts down around 50% battery life left, there is probably something wrong with the battery after all.

But it should not shut down if you are charging your iPhone during using Zoom and Facebook. Although the Facebook app seems to have some issues lately. Maybe try to download a new version.


Dec 12, 2023 7:25 AM in response to Ingo2711

I think the battery was replaced by the previous owner that’s why it has some issue. My iPhone hasn’t experienced shutdown while charging during my online class. All my apps right now is updated, I also try to reset my phone but nothing’s change. Do you think I should also replaced my battery for longer used or not?

iPhone XR suddenly shutdown

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.