Unlock my iPhone from carrier lock

Only the carrier can unlock the phone. Apple is not a carrier.

If the phone is carrier locked to Verizon.....then only Verizon can unlock the phone.

Looks like Verizon is trying to give you the runaround.

Apple is not involved in any way with a carrier lock.

Which One?

If you forgot the passcode on your iPhone, or your iPhone is disabled or unavailable -

If you forgot your iPhone passcode - Apple Support

If your phone is carrier locked - How to unlock your iPhone for use with a different carrier - Apple Support

How to unlock your iPhone for use with a different carrier - Apple Support

If your phone is Activation Locked - How to remove Activation Lock -

How to remove Activation Lock - Apple Support

It shows that the phone is paid in full and we aren't under any contract.

Your issue is with Verizon. Only your carrier....Verizon....can unlock the phone. Apple is not a carrier, they cannot unlock the phone.

We have stated this multiple times and highlighted this in red earlier in this post. This fact will not change.

I'm sorry that Verizon is not being truthful with you, but we have no control over what Verizon does.

If it’s locked to Verizon, only Verizon can unlock it.

Verizon’s policy has been to automatically unlock all devices on their network after a minimum period of use is met.

The only exceptions I’m aware of are cases where the customer has reneged on their contractual obligation…

Where did you get the phone? Are you the original owner of the phone?

What kind of "lock" are you asking about?

Carrier Lock?

Security Lock?

Unavailable Lock?

Activation Lock?

What is it that you want to do? Change to another carrier?

What steps are you performing?

They are misinformed. Verizon are the only ones who can unlock it.

If you owe them money, you’re going to have to settle up.

I’m assuming you actually have service with Verizon?

Then you’ll have to call Verizon back and escalate the issue within their system. Apple can’t unlock it, only Verizon can.