How do I request a refund on a purchase I did not agree to

Getlift takes 19.99 $ this application took money from my account but I did not agree or I did not sign up for this application. I want my money back. thanks

What is getlift? It took 19.99$ from my account but I don’t understand what is this app

Me too ! How do we delete this ? They are taking monthly payments and the subscription does not appear in my historic list. I hvae NEVER subscribed to this app. Did you find a solution ? I even changed my debit card and they are still doing it

I just noticed I have the same issue. I just checked my subscriptions and turns out my subscription to this app expired back in MARCH and they have still been billing me every month! I just emailed their customer service.

Click on the link below, you can

• View your purchase history

• Cancel a subscription

• Request a refund

• Verify unfamiliar charges

• Add or remove a payment method

Subscriptions and Billing - Official Apple Support

It is also possible that you have made a subscription with a developer directly. This is very common with links provided from Social Media accounts or Website Advertisements where you are offered a free trial that will turn into a subscription directly from that website and this prevents Apple from being able to manage the subscription.

If you do not see the subscription by viewing it using this link, then that is most likely what has occurred. Your only option then is to deal with the website where the subscription was started, since this bypasses Apple.

If you want to cancel a subscription from Apple - Apple Support

• What is the exact description of the charge?
• What is the name of the app?

Many apps have free trials that automatically turn into paid subscriptions. Always read the fine print -- you'll be glad when it comes time to buy a car or a house. Confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):

Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support If you subscribed to this in the EU from a third party, see: About purchases not billed through the App Store or the App Store's In-App Purchase system - Apple Support instead.

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then. Note special conditions for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Read the article to see what to do about subscriptions that do not appear in your list. If you still can't find a subscription, contact Apple Support using the link at the end of the support article.

• Canceling a subscription does not automatically start a refund.

If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support

Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

Hello~ It may be that your payment method/banking information has been compromised . I would reach out to the cards/banking affected immediately. Scammers have become exceedingly sophisticated.

~Katana-San~

It happened to me too. I did not receive the usual email that apple will send if you purchase something from the app store. Apple wont be able to help because it's not on their record.

I sent an email found on app store. Su*****@liftstory.com. They refunded me.

Here is this email.

Hey Shylina!

We may see that you have purchased a monthly subscription with a 7-day trial via the Web (Sep 4) with the e-mail address (my email address). The subscription is auto-renewable, so if the user doesn't cancel it at least 24 hours prior to the end of the 7-day trial, the subscription will be automatically renewed, and the account will be charged. This information is stated before the purchase in the Subscription Terms, which the user accepts by purchasing the trial period.

Please note, that since you bought this subscription aside from the AppStore, there will be no subscription info in the App Store since those are different subscription types (Web and App subscription).

It looks like we haven’t shown you all the ways Lift can boost your social media game.

Lift offers so much more than a simple app…

It’s a complete, powerful system designed to elevate your content creation and online presence.

Let me walk you through how to maximize what Lift offers...

And provide you with our suite of premium tools at NO COST.

Here’s what’s included:

• The Ultimate Reels Guide for creating engaging Instagram Reels
• The Content Plan for structuring your posts and stories effectively
• The Instagram Algorithm Mastery for understanding and leveraging Instagram’s algorithm
• 330 Prompts for Chat GPT to inspire endless content ideas

These resources are valued at $202, but you’ll get them free if you choose to continue with us.

Additionally, I’ll extend your access for another 30 days to fully explore everything.

If you’re not satisfied, simply request a refund, and we’ll return your money for the app and let you keep the extras.

Just for giving them a try.

Let me know if this sounds good, and I’ll activate your access to the premium features immediately.

Otherwise, we can proceed with canceling your subscription and refunding your purchase.

The choice is yours.

Send them an email. Goodluck.

[Edited by Moderator]

I had the same problem. I never signed up for this app, do not have this app on my phone, and after hours of research, I discovered it's a social media content performance boost app:

I know for sure I have NEVER signed up for such a thing. I am not interested in SM content performance, and when you google it, there's not much too it. No service explanation. It's super sketch. It did allow me to cancel it with my e-mail so we shall see.

[Edited by Moderator]

I’m in the same boat! What is this and how can I make it go away?? I didn’t sign up for it and I want it gone.

Hi! I have a same thing with get lift. Did you solve this issue?

I noticed it before but I thought it was one of my subscription but I looked up the name and I’ve never seen it before and I want to know how they got my card information. And who gave them permission to take money monthly. “Getlift”

Hey I need my money back because i didn’t know nothing abt no 19.99 i just want my money back and unsubscribe because this is crazy people don’t no money like tht for yall to be taking our money off our cards so please fix it thanks

Same seems like someone hacked into my Apple Pay because my cards were compromised! I have the same charges multiple cards in my Apple wallet. This GETLIFT I reported it and spoke to the Fraud dept from American Express and they are working on it and I just reported it on my Barclays !