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Friends sent me some music in WEBM FORMAT. I tried to convert it to MP4, but the conversion came out as MPEG-4 VIDEO FILE. I added them to my iTunes library, but they don't play in iTunes. They play with Windows Media, VLC, etc.
Windows, Windows 10
Hey there cesarAcasas,
Thanks for reaching out to Apple Support Communities. We'll be happy to help with this. If you run into this issue with only one file, see if your friend can send it to your again or if they can convert it and send it to you. An issue with only one file indicates that your device is working as expected. If other music plays, iTunes is working too. Let us know if you have any other questions or information about this and we'll do our best to help get it resolved.
Take care.
Why can't I use iTunes to convert a purchased MPEG-4 song to another format. It says it's protected and cannot be converted. I have a ton of purchased music that automatically downloaded in this format that now I cannot play. How does this get resolved?
Itunes does not play mpeg-4 video file (it contains music, no video).
