Beats Studio Pro uneven volume and hiss and pop in one ear with ANC on
Hello,
I'm having an issue where my Beats Studio Pro headphones are having issues when using active noise cancelling (ANC).
Immediately noticeable is the volume in the left ear is lower than the right ear. Secondly, during quiet songs or when paused, the right ear hisses whereas the left ear is 100% silent. There are also occasional pops in the right ear but not the left.
Turning off ANC gets rid of all these annoyances and the sound quality is perfect and even.
I've tried the usual suspects of doing a hard reset, unpairing, repairing, connecting to different devices but no avail. It also appears that there are no firmware updates available yet (currently running firmware version 2B68). Not sure if it's a hardware or software problem.
Has anyone had the same problem or know of any fixes?
Beats