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Level 1

4 points

I am not able to update my iPhone software

i have an old version iPhone 7 and I am not able to update software kindly help

Posted on Aug 27, 2023 9:18 AM

Top-ranking reply

Level 9

66,910 points

Posted on Aug 27, 2023 9:45 AM

An iPhone 7 can be updated to iOS 15.7.8, no futher. If that's what you're trying to update to, what happens when you try?

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.

Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.

Click on this link on what to do if you can't update your phone -

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