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Can't open the airtag as shown the apple page for replacement of a airtage battery. How can one actually do this?

Received a message indicating one of our Apple Airtags battery is low. Looked up how to replace the battery on Apple's website - they state to push down on either side of the apple logo and turn counterclockwise. I tried multiple times using various amounts of pressure and wasn't able to open the airtag. I'm not a weak person, yet can't seem to open the case to replace the battery. Has anyone else had this issue or how were they able to replace it?

Windows

Posted on Aug 26, 2023 6:19 PM

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Posted on Aug 29, 2023 12:57 PM

Tried on a non-sip serface - no joy... Then tried putting the device in the palm of my hand and was able to open it.

Seems like Apple may want to consider updating their instructions with this little tidbit...

3 replies

Can't open the airtag as shown the apple page for replacement of a airtage battery. How can one actually do this?

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