My iPhone 12 Pro Max I’d is disabled

Hello flaviozuniga!

There is an issue with the device which cannot be fixed from your end. Please take your iPhone to an Apple Store or Apple Authorized Service Provider (AASP) to get it checked out:

• Genius Bar Reservations: Genius Bar Reservation and Apple Support Options
• Locate Apple Stores & AASP’s: Find a Reseller 
• iPhone Service & Repair: iPhone Repair & Service - Apple Support

Have a nice day, and good luck!

See if this helps: If an alert says Face ID has been disabled on your iPhone or iPad Pro – Apple Support (UK)