📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Reinstalling my OS and getting this error “Can’t download the additional components needed to install Mac OS X.” Please help!

Erased my disc. Reinstalling my OS and getting this error “Can’t download the additional components needed to install Mac OS X.” Please help!

Posted on Aug 12, 2023 5:21 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2023 6:18 PM

I'm not sure which version of macOS you attempted installing on your MacBook Pro, though you'd better install the latest macOS for your MacBook Pro with following article.

How to reinstall macOS - Apple Support

If it doesn't help, try to take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to install macOS on your MacBook Pro there. As far as I know, it's free.

Genius Bar Reservation and Apple Support Options - Apple

Find Locations


3 replies
Question marked as Top-ranking reply

Aug 12, 2023 6:18 PM in response to Siggytee

I'm not sure which version of macOS you attempted installing on your MacBook Pro, though you'd better install the latest macOS for your MacBook Pro with following article.

How to reinstall macOS - Apple Support

If it doesn't help, try to take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to install macOS on your MacBook Pro there. As far as I know, it's free.

Genius Bar Reservation and Apple Support Options - Apple

Find Locations


Aug 12, 2023 7:03 PM in response to Siggytee

Siggytee Said:

"Erased my disc. Reinstalling my OS and getting this error 'Can’t download the additional components needed to install Mac OS X.' Please help!"

-------


Troubleshooting Reinstalling the macOS:


A. Use Ethernet:

I assume you are using WiFi. So, try Ethernet, inserted to get a more reliable connection (being a directly connection to the router).


B. Having Any Backups Of your Mac?:

Important: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. If not, then take this as a learning experience, knowing to always do so, prior to performing any major change, scubas an update or erasing the disk.

Reinstalling my OS and getting this error “Can’t download the additional components needed to install Mac OS X.” Please help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.