How to solve this problem

Hii apple community I'm stucked in very bad situation because I'm recently buy a second hand iphone 13 device which is in warranty. The original owner is my friend so I trust him so that's why i do not remove their apple id from my device but know after 10-15 he on the lost mode on my know i pay for this device. Now he don't remove this lock I was in very big trouble beacuse of this problem Now i want to know the solution for this problem

iPhone 6, iOS 12

Posted on Aug 9, 2023 11:50 AM

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Question marked as Top-ranking reply

Posted on Aug 9, 2023 11:53 AM

Apple has two related features, Activation Lock ( Activation Lock for iPhone, iPad, and iPod touch - Apple Support ) and Find My ( iCloud+ - Find My - Apple ), which are designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.


If you do not know the required information, are not the signed-in owner, or do not have Apple accepted proof of purchase, get the owner of the account to remove the lock, or return the device for a refund, or recycle the device. The device is otherwise useless to you.


Get your friend to do these things. What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


1 reply
Question marked as Top-ranking reply

Aug 9, 2023 11:53 AM in response to DRAM4400

Apple has two related features, Activation Lock ( Activation Lock for iPhone, iPad, and iPod touch - Apple Support ) and Find My ( iCloud+ - Find My - Apple ), which are designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.


If you do not know the required information, are not the signed-in owner, or do not have Apple accepted proof of purchase, get the owner of the account to remove the lock, or return the device for a refund, or recycle the device. The device is otherwise useless to you.


Get your friend to do these things. What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


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