I lost my card and I want to take it out of my apple account

I lost my card and now I can’t download an app

all it tells me is billing problem. I want take the card off

Posted on Aug 5, 2023 3:01 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 5, 2023 3:37 PM

See >>> Change, add, or remove Apple ID payment methods - Apple Support


If you only have a single Credit Card set-up for your AppleID account, you will need to add a new Credit Card to your AppleID account - after which you will be able to delete the old card details. 


It is often a good idea to have two (or more) payment cards associated with your account - as, in case there is a problem with your primary card, a charge can be made to the second card without risk of impacting ongoing access to your AppleID account or associated services and subscriptions. With multiple Credit Cards, you can choose the sequence in which card payments are made.


You may find these support pages to be helpful:

If you need to change or update your Apple ID payment method - Apple Support

Add a payment method to your Apple ID - Apple Support

Remove a payment method from your Apple ID - Apple Support

Payment methods that you can use with your Apple ID - Apple Support


Assuming that your payment card is supported, if you cannot resolve the problem yourself, you would be best advised to seek assistance directly from Apple Support:

Official Apple Support


You can also initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

2 replies
Question marked as Top-ranking reply

Aug 5, 2023 3:37 PM in response to dappy213

See >>> Change, add, or remove Apple ID payment methods - Apple Support


If you only have a single Credit Card set-up for your AppleID account, you will need to add a new Credit Card to your AppleID account - after which you will be able to delete the old card details. 


It is often a good idea to have two (or more) payment cards associated with your account - as, in case there is a problem with your primary card, a charge can be made to the second card without risk of impacting ongoing access to your AppleID account or associated services and subscriptions. With multiple Credit Cards, you can choose the sequence in which card payments are made.


You may find these support pages to be helpful:

If you need to change or update your Apple ID payment method - Apple Support

Add a payment method to your Apple ID - Apple Support

Remove a payment method from your Apple ID - Apple Support

Payment methods that you can use with your Apple ID - Apple Support


Assuming that your payment card is supported, if you cannot resolve the problem yourself, you would be best advised to seek assistance directly from Apple Support:

Official Apple Support


You can also initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

Aug 5, 2023 7:40 PM in response to dappy213

To find out how to remove a payment method, and what to do if you can't remove your last payment method or use no payment method with your Apple ID, read this article --> Remove a payment method from your Apple ID - Apple Support

Ongoing subscriptions and Family Sharing organizers must always have a payment method present. To edit the cards used for those you may need to first add the new card and make it the primary payment method before removing the old card (see: If you need to change or update your Apple ID payment method - Apple Support ).


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I lost my card and I want to take it out of my apple account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.