You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My daughter recently turned 12, and I installed Spotify Kids on her phone. But now that she's 12, she wants Spotify. The age says 12+, and I have her birthday correct in family settings. However, when I go to download the app, it says - Due to restrictions set for this device, this app cannot be downloaded. I'm looked at a number of settings and cannot see to find when the restriction is. Help.
Alllllright. Finally figured it out.
This is assuming your child's phone is managed on Apple Family Sharing.
On the PARENT'S phone, go to Settings, Family, (your child's account), Screen Time, Content & Privacy Restrictions, Content Restrictions, Apps.
I switched the setting from 9+ to 17+ and then I was allowed to download spotify onto my child's phone. The 12+ setting may work also, I dunno... it's taken me 45 minutes to get this far and I'm just happy to have finally figured it out.
Hope this helps!
Alllllright. Finally figured it out.
This is assuming your child's phone is managed on Apple Family Sharing.
On the PARENT'S phone, go to Settings, Family, (your child's account), Screen Time, Content & Privacy Restrictions, Content Restrictions, Apps.
I switched the setting from 9+ to 17+ and then I was allowed to download spotify onto my child's phone. The 12+ setting may work also, I dunno... it's taken me 45 minutes to get this far and I'm just happy to have finally figured it out.
Hope this helps!
Did you happen to figure this out? I’d like my daughter to have access to Spotify and not Spotify Kids. Do I need to delete Family Link and start over after downloading Spotify?
Typical Apple - I cannot download Spotify for my son at all, even after switching of all restrictions in the family settings. Apple music works of course looks like they are pushing their own content as usual.
So what do I do now???
I have the same problem. My daughter is 12 (almost 13), her birthday is correct in the appleID, and I can change all settings in Screen Time to allow absolutely everything (or turn off Screen Time limits completely) and still the App Store will not allow us to download any music app rated 12+ (Spotify, Pandora, Amazon Music all give the same message).
Look at prevent explicit content and contents ratings in this help article.
Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support
Using Spotify Vanced APK Mod isn't recommended due to its questionable legality and security risks... Instead, consider reaching out to Spotify's support for assistance in resolving the download restriction issue...They can help adjust your family settings to allow the download or provide alternative solutions...
You are a life saver! I got this problem for months and couldn't find any workaround.
Did what you suggested and realized my song who is 9 was in 3 in the preferences.
I had already tried what you said but from my son's iPad with my parental code and it didn't worked. So it's important to do it from the parent phone.
My son is ecstatic and I'm his hero right now (until he becomes a teenager but that's another help forum ;)
Cheers,
Bruno.
I’ve tried turning it off and it still doesn’t allow me to download
LeoceoVT wrote:
I’ve tried turning it off and it still doesn’t allow me to download
Tried turning it off? Does it stay off?
Cannot download Spotify due to Family Settings
