You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to redeem gift card

After scanning the code, the App Store will not load. I cannot enter my password to redeem the card. No error messages show. Unable to add money to account anywhere in the App Store.

iPhone XR, iOS 14

Posted on Jul 24, 2023 4:23 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 24, 2023 4:25 AM

If you are having problems redeeming a gift card, review the possible reasons and suggestions listed in this support article --> If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If your issue is not listed, follow the directions at the end for contacting Apple Support.


2 replies

Jul 24, 2023 4:27 AM in response to Trh816

the App Store will not load.


You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

 

-----

See -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

 

When redeeming a gift card, (1) the amount will be credited to your Apple Account balance and (2) then you need to set your Apple Account balance as your default payment.


(1) See -> Check your Apple Account balance

Check your Apple Account balance – Apple Support (UK)


(2) See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)



If you already use your Apple Account balance, the Apple Gift Card or App Store & iTunes gift card is automatically added to your Apple Account balance.


If you're still unable to update your payment method, Contact Apple Support.


See -> What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)



⤵️

  • You can't use your Apple Account balance to send gifts or gift cards.
  • If you use Family Sharing, your family members can't spend your Apple Account balance. Funds that you add to your Apple Account balance are only available to you. Find out more about how purchases are billed to your Apple Account balance.
  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 


-----

See also:  If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


Beware of -> About Gift Card Scams -> About Gift Card Scams - Official Apple Support

 


Unable to redeem gift card

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.