My wife died 4 years ago and I am trying to set up her iPad for my grandson. I know her sign in but need to reset it all for him to keep

Need complete reset of sign in and password for iPad that was my wife’s who passed away four years ago. Givinibg to grandson with your assistance

iPad

Posted on Jul 18, 2023 1:11 PM

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Posted on Jul 18, 2023 1:16 PM

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


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Question marked as Top-ranking reply

Jul 18, 2023 1:16 PM in response to mjatkins65

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


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My wife died 4 years ago and I am trying to set up her iPad for my grandson. I know her sign in but need to reset it all for him to keep

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