remote delete phone
is there a way to delete/reset the phone if the screen is broken?
iPhone 11, iOS 16
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is there a way to delete/reset the phone if the screen is broken?
iPhone 11, iOS 16
Hello GXO_RedPatch,
If you want to restore your iPhone to factory settings, those instructions can be found here: Restore your iPhone, iPad, or iPod to factory settings - Apple Support. In those directions, step 3 says: "If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. Get help if you forgot your passcode."
You will not be able to move past that step if your iPhone has a passcode setup and the screen is broken.
You may also have the option to erase the iPhone by using the iCloud website as described here:
Erase a device in Find Devices on iCloud.com - Apple Support
We hope this helps. Let us know if we can assist with anything else at all. Take care.
Hello GXO_RedPatch,
If you want to restore your iPhone to factory settings, those instructions can be found here: Restore your iPhone, iPad, or iPod to factory settings - Apple Support. In those directions, step 3 says: "If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. Get help if you forgot your passcode."
You will not be able to move past that step if your iPhone has a passcode setup and the screen is broken.
You may also have the option to erase the iPhone by using the iCloud website as described here:
Erase a device in Find Devices on iCloud.com - Apple Support
We hope this helps. Let us know if we can assist with anything else at all. Take care.
Read about remotely erasing an iPhone in these two support articles:
Erase a device in Find Devices on iCloud.com - Apple Support
Use the Find My app to locate a missing device or item - Apple Support
This is assuming it is only the screen that is not functioning and that the device can still connect to the Internet to get the erase command.
remote delete phone