iphone 8 stuck in silent mode, button doesn't work

My iPhone 8 is keeps reverting back to Silent Mode, and the side toggle doesn't respond. I have restarted a few times, but it keeps switching immediately to Silent Mode. Any suggestions?

iPhone 8, iOS 16

Posted on Jul 12, 2023 8:48 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 12, 2023 8:54 AM

Did you check to see if the iPhone has Focus turned on? If you are sure it is the Mute switch that is doing it, do you have a case on the iPhone? That could be causing the switch to be moved, or not able to get into the full on/off position. If none of that is present, then I would contact Apple Support for service.

3 replies
Sort By: 
Question marked as Top-ranking reply

Jul 12, 2023 8:54 AM in response to mbrauner26

Did you check to see if the iPhone has Focus turned on? If you are sure it is the Mute switch that is doing it, do you have a case on the iPhone? That could be causing the switch to be moved, or not able to get into the full on/off position. If none of that is present, then I would contact Apple Support for service.

Reply

Jul 12, 2023 12:21 PM in response to ChrisJ4203

I've already removed it from the case. It seems the switch is not functioning. Thanks for the Focus suggestion - I'll turn it off and see if that helps. 've been able to do a work-around using the Accessibility --> Touch --> Assistive Touch --> Un-Mute option. Thanks for the feedback!

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 8 stuck in silent mode, button doesn't work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.