App Store not working

Hi There,


I have an old ipad modell MD790SL/A with 12.5.7 software version. I did factory reset twice today and I signed in my apple id but appstore doesn't work. Internet connection (wifi) is working because I can browse any internet sites in the safari. I tried to sign in another apple id but the same situation. After that I signed in another iphone with my apple id and appstore is working. Can anybody to help me what the problem is? What can i do? Thanks in advance!

iPad Air, iOS 12

Posted on Jul 2, 2023 9:56 AM

Reply
2 replies

Jul 2, 2023 10:15 AM in response to Bepantheras

Check the network connection:

You need to have a good Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

App Store not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.