Internet connection failure

my new MacBook Air 15 won’t allow me to sign into my internet. It asks me to register the found internet router, but it won’t accept my working register name and password. I tried diagnostics but it also asks me to register. What do I do to make it happen.

Posted on Jun 26, 2023 7:51 AM

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1 reply

Ronasara

Level 6

15,519 points

Jun 26, 2023 8:50 AM in response to brownieluv

My first thought is that you may be trying to register router that is defective. I would contact the router customer assistance people for help. (Note: is the router plugged in to AC power and turned on?)

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Internet connection failure

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