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User profile for user: tau55-23
tau55-23 Author
User level: Level 1
4 points

We need help with my child's Apple ID password

My daughter has lost her password for her Apple ID. We have tried for months to submit a request for someone to contact us to help us reset it. We get a message that says we will be contacted in 24 hours or a few days and then we never hear anything. We tried to just delete the account and create a new one but you have to have a password for that. This is preventing her from being able to download new apps for school and use her phone for other valuable things. Can anyone help us??

iPhone 11

Posted on May 16, 2023 11:07 AM

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User profile for user: Limnos
Limnos
User level: Level 10
418,903 points

Posted on May 16, 2023 11:11 AM

This Apple article has instructions for what to do if you have forgotten your password --> If you forgot your Apple ID password - Apple Support


or go directly to this link --> http://iforgot.apple.com/


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." --> Contact Apple for help with Apple ID account security - Apple Support


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.



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User profile for user: Limnos
Limnos
User level: Level 10
418,903 points

May 16, 2023 11:11 AM in response to tau55-23

This Apple article has instructions for what to do if you have forgotten your password --> If you forgot your Apple ID password - Apple Support


or go directly to this link --> http://iforgot.apple.com/


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." --> Contact Apple for help with Apple ID account security - Apple Support


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.



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We need help with my child's Apple ID password

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