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MacOS to Ventura-cannot open the file in photoshop / AI / preview

When i updated the MacOS to Ventura, the file can't open it on PS /AI from my colleague, preview also can't. but MacCatalina is ok. seem the OS problems. 

if they open and save the file on the updated OS Mac, then send it to me. the file is work. 

just can't read the file from the old OS system. can slove this problems?

My OS is Ventura/ they OS is macOS High Sierra and macOS Sierra

The application “Adobe Photoshop 2023” can’t be opened.

iMac Pro, macOS 13.0

Posted on May 4, 2023 9:32 PM

Reply
Question marked as Top-ranking reply

Posted on May 5, 2023 9:06 AM

PatrickPatpoon wrote:

When i updated the MacOS to Ventura, the file can't open it on PS /AI from my colleague, preview also can't. but MacCatalina is ok. seem the OS problems. 
if they open and save the file on the updated OS Mac, then send it to me. the file is work. 
just can't read the file from the old OS system. can slove this problems?
My OS is Ventura/ they OS is macOS High Sierra and macOS Sierra
The application “Adobe Photoshop 2023” can’t be opened.


For your third party app— if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/Updates


Adobe Photoshop Learn & Support

Adobe Help Center

Contact us



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2 replies
Question marked as Top-ranking reply

May 5, 2023 9:06 AM in response to PatrickPatpoon

PatrickPatpoon wrote:

When i updated the MacOS to Ventura, the file can't open it on PS /AI from my colleague, preview also can't. but MacCatalina is ok. seem the OS problems. 
if they open and save the file on the updated OS Mac, then send it to me. the file is work. 
just can't read the file from the old OS system. can slove this problems?
My OS is Ventura/ they OS is macOS High Sierra and macOS Sierra
The application “Adobe Photoshop 2023” can’t be opened.


For your third party app— if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/Updates


Adobe Photoshop Learn & Support

Adobe Help Center

Contact us



Photoshop 2021 won't open on MacBook Pro running m...


Photoshop won't open on Mac OS Monterey


Cannot open Photoshop 2020 on macOS 10.15 Catalina



MacOS to Ventura-cannot open the file in photoshop / AI / preview

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