You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

mamoisan Author

Level 1

8 points

iPhone 7 Plus screen is unresponsive

iPhone 7 Plus screen is unresponsive. Not cracked or chipped just stopped responding to touch.

Posted on Apr 24, 2023 5:04 PM

Top-ranking reply

Bob Timmons

Community+ 2024

Level 10

171,650 points

Posted on Apr 24, 2023 5:21 PM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.

Force restart iPhone - Apple Support

There are only 2 possible results when you perform a Forced Restart:

1) The phone returns to normal operation

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop

Find Locations

View in context

iPhone 7 Plus screen is unresponsive

Similar questions