Safari shuts down

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Level 1

24 points

Safari shuts down

My mac is Big Sur with latest OSX and Safari (11.7.5). When I open Safari and type 'sa' in the address bar its OK. When I add an 'n' it shuts down. If I type 'abc' its OK. Wierd! I have to reboot my Mac to clear, then it works. If I open a Google search and type 'san' it works OK. Have not tried other combinations.

Here is terminal report that came up:

Last login: Wed Apr 5 21:27:00 on console

/Applications/Safari.app/Contents/MacOS/Safari ; exit;

~ % /Applications/Safari.app/Contents/MacOS/Safari ; exit;

2023-04-07 08:08:21.712 Safari[2665:162420] WARNING <BrowserToolbarItem: 0x7fee89e49c80> -> view was automatically measured but had an ambiguous height or width and the view's frame size had a zero height or width. Did you forget to add constraints on your view or its subview(s)? Try adding constraints or give the view an intrinsicContentSize

...

2023-04-07 08:21:55.958 Safari[2665:162420] Did not find a registered object for the interface "WBSTouchIconObserver"

Saving session...

...copying shared history...

...saving history...truncating history files...

...completed.

Deleting expired sessions... 9 completed.

[Process completed]

Posted on Apr 7, 2023 12:14 AM

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Answer 1

Top-ranking reply

John Galt

Level 10

155,234 points

Apr 7, 2023 7:49 AM in response to omits

omits wrote:

• My mac is Big Sur with latest OSX and Safari (11.7.5).

Something is not right with that. macOS "Big Sur" should incorporate Safari version 16.3: About the security content of Safari 16.3 - Apple Support includes its build number.

The reason that Mac has a completely unknown and likely obsolete version of Safari is a mystery. Reinstalling macOS is justified. Refer to Reinstall macOS - Apple Support, or Update to the latest version of Safari - Apple Support.

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Answer 2

John Galt

Level 10

155,234 points

Apr 7, 2023 8:50 AM in response to omits

Try clearing Safari's website data (cookies) and history:

Clear your browsing history in Safari on Mac – Apple Support

Clear cookies in Safari on Mac – Apple Support

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Answer 3

John Galt

Level 10

155,234 points

Apr 8, 2023 5:23 AM in response to omits

Safari is crashing when attempting to preload the Santander bank website. Of course it shouldn't do that. Having examined the Santander website on the Mac I happen to be using at the moment I can find nothing that should cause that to occur.

This seems to be a rather common complaint. Although there have been alleged fixes (clear Safari's cache and history) you already did that to no effect.

Add one more suggestion: Go to Safari's Preferences... menu > Search, and de-select each of the choices next to Smart Search Field. There are four of them. Try one at a time, or all of them. Test.

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Answer 4

omits Author

Level 1

24 points

Apr 8, 2023 6:03 AM in response to John Galt

'Include Safari Suggestions' unticked avoided the problem. I am happy leaving this as unticked unless it's important. So why did the problem suddenly appear (the last Safari update?)

I would rather not have ANY data stored relating to my online banking. Which is why I clear Safari history before I close (I wish I could set it to do that auto but appears not!)

Are we there now? If so can my data sent be deleted? Await advisement. Many thanks.

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Answer 5

John Galt

Level 10

155,234 points

Apr 7, 2023 2:36 PM in response to omits

Overall clunkiness is normal in Safe Mode. One more thing to try before giving up and handing the problem over to Apple Support: Consider downloading and running EtreCheck and posting its report in a reply to this Discussion. Instructions and a download link can be found in Old Toad's illustrated User Tip, here: How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report - Apple Community.

Run EtreCheck after restarting your Mac normally.

You already went above and beyond all reasonable troubleshooting in an effort to fix the problem, and I suspect you may need to contact Apple Support, here: Contact - Official Apple Support.

At the very least Apple will be able to screen share with you (with your consent, of course) and they may be interested in collecting diagnostic data for their engineers. The Console warning you included is intended for their use — it's something Apple needs to fix.

The EtreCheck report may reveal something you can act upon, or not. Post it here. EtreCheck does not collect or display any personal information, does not alter your Mac in any way, and does not affect its performance except when it is actually running. You can just drag its app icon to the Trash when you're finished with it.

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Answer 6

John Galt

Level 10

155,234 points

Apr 7, 2023 12:44 PM in response to omits

Please determine if the same problems occur in "Safe Mode": How to use safe mode on your Mac - Apple Support.

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Answer 7

John Galt

Level 10

155,234 points

Apr 7, 2023 8:33 AM in response to omits

Safari version 16.4 is correct.

Please determine if the same problem occurs if you choose a different Search Engine: Change Search preferences in Safari on Mac - Apple Support.

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Answer 8

omits Author

Level 1

24 points

Apr 7, 2023 8:22 AM in response to John Galt

Reinstal!? What a frightening thought. My Safari version is 16.4 so why is it obsolete? Can't remember when it was installed but only a couple of weeks ago I think. Does that make a difference? Thanks.

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Answer 9

omits Author

Level 1

24 points

Apr 7, 2023 8:44 AM in response to John Galt

Whichever Search engine I use if I type 'san' it closes unexpectedly (that's the panel that comes up.) If I put in any other comb of sxx it seems OK. Maybe others I don't know.

If you want me to try anything else let me know.

Update. If I click 'Reopen' at top of panel Safari restarts but Terminal kicks in with that stuff I showed earlier (I redacted a lot of it as it seemed to repeat and I did not want to give away sensitive info.)

Thanks.

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Answer 10

omits Author

Level 1

24 points

Apr 7, 2023 1:45 PM in response to John Galt

It said Safe Mode in red upper right just before I logged on. After that it did not say Safe Mode on top right but machine was very jerky.

Problem remains. Also if I type say xxx the type 'san' at the front and then delete the xxx Safari still shuts down. What a little rascal its become!

Thanks for staying with this.

PS just installed 16.4.1. Same problem.

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Answer 11

John Galt

Level 10

155,234 points

Apr 8, 2023 6:08 AM in response to omits

Are we there now? If so can my data sent be deleted?

Yes.

Not sure what you mean by data sent; if you mean the EtreCheck report, it's harmless. It does indicate that Mac's battery needs to be replaced, but that is unrelated to the problem at hand.