You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Text Message Badge Won't Go Away on Mac

I have Messages syncing over the iCloud. When a message arrives, it is shown correctly both on my iPhone, iPad and Mac. The corresponding icon on all devices also shows a badge with the correct number of messages. When I read the messages on the iPhone, the message icon badge disappears on the iOS devices but stubbornly stays on the Mac.


After wasting a lot of time searching for a solution and trying a lot of remedies suggested in a lot of discussions also on this forum, the badge still refused to go away.


Then I stumbled upon this article from May 2018. Basically, the solution is this: I sent another message to myself from my Mac, and then read it on my iPhone. The badge now disappeared in both iOS and macOS.


Seriously, Apple? Not able to eliminate this bug in the last 5 years?

Mac mini

Posted on Apr 6, 2023 3:30 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 26, 2023 2:20 AM

None of these worked for me actually, and I ended up reaching out to Apple Support. Their next suggestion worked for me finally, which was:

Ask Siri to read you your unread messages

20 replies

Apr 21, 2024 8:00 AM in response to Jerry_D

I agree, this is kinda annoying, but at least now we have a workaround. I used the "solution" to have Siri read to me all 15 of my "unread" text messages (they were already read on my other devices), and it worked, so obviously the badge does go away on the iMessage App icon in the Dock once Sonoma knows all messages have been read, so there must be only a small bit of code called for to remove this bug. Thanks, @AirForceDelta46 . Meanwhile, if I keep up on this status, it takes only a few seconds to clear the badge, and it’s only called for about once each two weeks or longer, so no biggie, right?


How about it, Apple? Maybe it's harder than we users think it is, perhaps due to the Mac being offline when a message is read on another device, and there is no straightforward way to keep that "mark that message read" task in some queue (in iCloud?) until the Mac goes online again (and in fact, the more I think about this, the harder to achieve this seems).


I wish there were some way to know more about how some behaviors in the Apple ecosystem are being left the way they are, and how users can best deal with them (maybe even take advantage of them). Some “ecosystems” (typically on Linux) have a “known issues” WWW page (or even better, a Wiki) that provides this awareness and collects additional info, perhaps even solution ideas for the developers.

Sep 24, 2024 8:16 AM in response to Jerry_D

I had the same issue (using iOS 18 and macOS Sequoia). I had deleted a spam text on my phone and my Mac showed a notification badge for which there was no message left to read. Tried the Siri solution and it just said "you have no unread messages."


I then tried selecting all the messages on the left panel of my Messages app on my Mac, all of which had been read, right-clicking and selecting "Mark as Unread," then right-clicking again and selecting "Mark as Read," at which point the notification badge disappeared.


If the Siri solution doesn't work for you, give this a try.

Mar 28, 2024 10:02 AM in response to PQuincy

Here is a way of using this Siri solution without having to listen to each unread message.


Siri actually decrements the message count right at the beginning of responding to your request to read unread messages. You can click away from Siri—effectively cancelling the request—so you don't have to listen to the message being read through. Simply keep repeating this process of requesting and canceling until your unread message count is zero.

Apr 24, 2024 8:19 AM in response to JimBobStPaul

In addition to having Siri listen constantly in my office, I simply don't want to clutter the interface on my desktop Mac any further with features that don't add utility. I have no need to talk to my computer that I'm aware of, and in my experience, I have better ways to quickly access information I need than by formulating an oral request in a way that Siri would correctly interpret.


More to the point: it is not rational to have to apply a workaround like this -- having the Siri function read messages (that I don't want to hear) in order to get around a glitch in the way the Apple ecosystem tracks messages and when they are read. For now, I just live with the incorrect red number showing unread messages until I log out, which fixes the issue... I don't want another loop of complexity in my online life.

Apr 25, 2024 10:53 AM in response to PQuincy

@PQuincy, I agree that it's kinda sad that we live in such a complicated world that some desired functions are really hard to implement, but OTOH we have wonderful tools that work really well overall. Here's the best I can do to make the situation a little better for you:


In macOS Sonoma 14.2.1, and I believe these options have not changed in later versions, this is what I see:

Apple menu >> System Settings … >> Siri & Spotlight >> Listen for "Siri" or “Hey Siri" or Off.


Even if I choose “Off”, the Siri keyboard shortcut that I have chosen still works.


Doesn't this make it really easy to use the workaround I described, while also satisfying all of your requirements and/or meeting all of your goals?

Oct 8, 2024 3:17 AM in response to AirForceDelta46

Thank you AirForceDelta46! Asking Siri to read messages worked for me as well. Turn out someone had a tapback to a message that I had seen on another device and was showing read when I filtered for unread messages, but still triggered the badge. A working "clear notifications from this device" for apps would help if notification syncing can't be fixed, Apple.

Text Message Badge Won't Go Away on Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.