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nana1101 Author

Level 1

4 points

locked out

i cannot get into my macbook and it will not let me use my apple id to reset

MacBook Air 13″, macOS 10.14

Posted on Feb 7, 2023 3:36 PM

Top-ranking reply

drake211

Level 5

5,651 points

Posted on Feb 7, 2023 4:05 PM

Hello,

I'm sorry to hear that, you can attempt to reset your password using the other methods outlined in the following Apple Support article: https://support.apple.com/en-us/HT212190. If you still have issues, or are unable to follow the steps in the guide, feel free to send a reply or contact Apple Support.

Thanks for reaching out!

-Drake

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