The bottom part of my screen doesn’t work so I can’t press the update
Can you update my phone from here?
iPhone XR
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Can you update my phone from here?
iPhone XR
Sorry no, that's not possible remotely.
If your iPhone has a touch screen problem you won't be able to perform important processes like update, backup, restore, etc.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Sorry no, that's not possible remotely.
If your iPhone has a touch screen problem you won't be able to perform important processes like update, backup, restore, etc.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Have you tried a forced restart?
This is done by:
If this doesn't work, post a reply here, preferably with a screenshot showing the problem.
Good luck!
The bottom part of my screen doesn’t work so I can’t press the update