Mac os Yosemite, trying to sign into Appstore, says password is incorrect while its not.

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Mac os Yosemite, trying to sign into Appstore, says password is incorrect while its not.

Hey! I just made a complete reset of my 2015 Macbook Air. I had Monterey running, but it seems like Yosemite was the only Mac OS that was possible to install after the complete format.

Now when Im trying to sing in to Appstore to download Monterey, it says that the password or username is incorrect. I even tried to create a new account, in case i actually forgot my password (The account that i then created this account with). There is also no issue signing in to appleid.apple.com or the manage site. Im also connected to the same wifi as I'am from the computer that I'm now typing from.

This is getting quite annoying, i thought i continued using Macbook since they worked so flawless...

Any suggestions? After googling, I have seen that many people have this problem, but i haven't found a solution yet.

MacBook Air

Posted on Dec 24, 2022 1:12 PM

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Answer 1

LeleN1

Community Specialist

Dec 26, 2022 3:54 PM in response to Jahopp

Hi Jahopp,

Thanks for posting in Apple Support Communities! Since you're unable to sign in to your account on your Mac, we suggest trying in safe mode. Starting in safe mode can disable certain software from loading that may be preventing sign-in. Here's how:

"Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
Release the key when you see the login window, then log in to your Mac.
You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window."

-How to use safe mode on your Mac

The article above also provides some recommendations for what to do if it happens in safe mode or not towards the bottom of the page.

Hope that helps!

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Mac os Yosemite, trying to sign into Appstore, says password is incorrect while its not.

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