Microsoft Office no longer works. The window says sign in or purchase.

I purchased a MacBook Pro 2021 last year and purchased Microsoft Office also. Now Office...specifically Word does not work for new or old documents. A window comes up to buy or sign in to Word. Did I not realize that what I purchased was not forever like the Word on my old apple??


[Re-Titled by Moderator]


MacBook Pro 16″, macOS 12.6

Posted on Nov 15, 2022 8:09 AM

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4 replies

Nov 15, 2022 8:30 AM in response to Judithfelch

Judithfelch wrote:

I purchased a MacBook Pro 2021 last year and purchased Microsoft Office also. Now Office...specifically Word does not work for new or old documents. A window comes up to buy or sign in to Word. Did I not realize that what I purchased was not forever like the Word on my old apple??


?

I have no idea about your third party subscription or your "forever like the Word "


did you sign in?

do you have to deactivate the old mac?


To activate a Microsoft Office 365 subscription you simply enter the email address you used when you extended the subscription with Microsoft.


if no insight for your third party app or can not sign in, or at a loss as to how to proceed to resolve your issue....


If in doubt refer to the developers website; Support/Help/FAQ/known issues/compatibility:

Microsoft Corporation/Customer service

1 (800) 642-7676

https://support.microsoft.com


Contact a third party vendor

Contact a third-party vendor - Apple Support


Ask the Microsoft Community

https://answers.microsoft.com/





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Microsoft Office no longer works. The window says sign in or purchase.

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