My photos that were backed up on my old phone have disappeared and are not on my new phone anymore, they do not appear when I sign into icloud ad they are not in my recently deleted.
I have been to an apple store and they have told me to use apple support
I assume it is an issue with icloud.
iPhone 13, iOS 16
Just so you know, this web site is not Apple Support. We are a volunteer community of Apple product users that help other people with problems they are having with their devices and software.
See if this is if any help.
If you're missing photos or videos in the Photos app - Apple Support
If that doesn’t help, get help from Apple by clicking on this blue link.
Lost photos
