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User profile for user: sharon Donnelly
sharon Donnelly Author
User level: Level 1
4 points

My phone is on but screen is black. I've tried turning it off and on but nothing is working. Fairly new i phone 12. .

My phone is on but screen is black. I've tried turning it off and on but nothing is working. Fairly new i phone 12. .

Posted on Oct 16, 2022 6:34 AM

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User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,197 points

Posted on Oct 16, 2022 6:50 AM

Follow these steps, testing after each step:


If that didn’t work, then I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

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User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,197 points

Oct 16, 2022 6:50 AM in response to sharon Donnelly

Follow these steps, testing after each step:


If that didn’t work, then I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

Reply

My phone is on but screen is black. I've tried turning it off and on but nothing is working. Fairly new i phone 12. .

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