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I can't verify Apple ID with the cellphone number

My son has a new phone after destroying his old one, and he had a different phone number to the one that was used previously for his Apple ID. When we went to set up his Apple ID on his new iphone, it asked for verification through the old phone number, which he can't use. How can we get around this? He doesn't have any other trusted device signed in to his Apple ID.

iPhone XS

Posted on Sep 20, 2022 2:46 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2022 2:53 AM

See the section "Manage your account" in this support article:--> Two-factor authentication for Apple ID - Apple Support

Regards

Giulio

1 reply

I can't verify Apple ID with the cellphone number

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