If my iPad turns off completely can I get a refund?

Addressing the underlying cause of the issue… connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour - or preferably overnight.

Then, while still connected to external power, try a forced-restart of the iPad:

• On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
• On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Note:  If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

If the technicians determine that your iPad has developed a fault, you’ll be in the best possible place to explore your available options - including, if you are within 14-days of original purchase from Apple, you eligibility for a exchange or refund.

In the US you have 14-days to request a full, nearly-unconditional refund.

Beyond that period, the terms of any warranty and/or AppleCare plans apply.