I cannot turn off my phone. It locked up on me.
What can I do?
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User profile for user:
jmarse1
User level:
Community Specialist
Hi, diana from san juan
If your iPhone is completely unresponsive, you'll want to follow the steps listed here: If your iPhone won't turn on or is frozen
If that doesn't help, we'd recommend reaching out to Apple directly to look into this with you further: Apple Support
Cheers.