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I have a Macbook Pro M1 Max with Monterey 12.4 and saw the movie specifics of one movie in my Apple TV App Library (I bought this movie a couple of years ago) as
R HD
When I search the movie in the Store, it shows
R 4K DolbyVision DolbyAtmos
and says that I can see the movie.
What is the reason for the difference and can this be corrected?
MacBook Pro 16″, macOS 12.4
I bought this movie a couple of years ago
Did you buy it directly in the iTunes Store, or was it transferred from a digital copy code, or reciprocal service? Only direct purchases are eligible for the quality upgrade.
Did you download a copy? Downloaded files from the iTunes Store movies catalog are not in 4K.
Else contact the iTunes Store staff for assistance.
R
That might signify the age rating (‘Restricted’; 17+). Unrelated to resolution.
I bought this movie a couple of years ago
Did you buy it directly in the iTunes Store, or was it transferred from a digital copy code, or reciprocal service? Only direct purchases are eligible for the quality upgrade.
Did you download a copy? Downloaded files from the iTunes Store movies catalog are not in 4K.
Else contact the iTunes Store staff for assistance.
R
That might signify the age rating (‘Restricted’; 17+). Unrelated to resolution.
Then please contact the iTunes Store staff for further investigation.
I bought it from the iTunes store. I didn't download the copy.
Apple TV App shows different resolution in a purchased movie
