I canceled that phone account when I went in a 5 month trip. I have two AppleID. The problem is that I want to recover some info in the iCloud for that old Appleid.
Thank you for your prompt response. however the problem is that I have a two-step verification process with a phone number to which I have not access anymore, so the code goes to that phone number and I cannot fill the code. I know the Apple ID and the password , but I’m in a vicious loop without access to my old phone number.
Thank you for your prompt response. however the problem is that I have a two-step verification process with a phone number to which I have not access anymore, so the code goes to that phone number and I cannot fill the code. I know the Apple ID and the password , but I’m in a vicious loop without access to my old phone number.
trying to change my phone number i recently changed it yesterday
Do you have 2 Step Verification or 2 Factor Authentication enabled on your Apple ID? If the steps in the article didn't help, if you are using 2 Factor Authentication, you need to do the Account Recovery process. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.
Apple ID - Recover your Apple ID with two-factor authentication account recovery. *
The only way to reset it instantly is to remember the password and sign into your Apple ID.
See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.
Verification code - how to get one and sign in with two-factor authentication. *
If you can get a code and sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.
Thank you so much Eric! It worked! I’m awaiting resolution now.
You are welcome. Glad to help.
How to update old phone number when I have a two-step verification with that phone number
