Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My ipad is showing a wifi connection but I cannot connect to the internet

My ipad is showing a wifi connection yet I cannot connect to the internet

iPad, iOS 10

Posted on May 8, 2022 4:51 PM

Reply
Question marked as Top-ranking reply

Posted on May 9, 2022 4:24 AM

Start here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your network. The resolution is relatively simple; may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

3 replies
Sort By: 
Question marked as Top-ranking reply

May 9, 2022 4:24 AM in response to 1968Linda

Start here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your network. The resolution is relatively simple; may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

Reply

My ipad is showing a wifi connection but I cannot connect to the internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.