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Di_Ske Author

Level 1

13 points

[Face ID issue]

My face ID wasn't working so I went to reset it. When I get to the first screen where is asks me to position my face within the frame - nothing happens. Anyone else had that issue before?

iPhone X, iOS 15

Posted on May 8, 2022 10:41 AM

Top-ranking reply

Androish

Level 8

39,487 points

Posted on May 8, 2022 10:48 AM

There might be something wrong with the face ID sensor requiring service.

Make sure you have done all the steps in:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

Last step:

Get service

If you still can't enroll your face, contact Apple Support.

This article migth also be relevant

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

What to do next

1. Update your iPhone or iPad to the latest version of iOS or iPadOS.

2. If you still can't enroll your face or unlock your device with Face ID, take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.

Good Luck!

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[Face ID issue]

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