i've gone through all the settings, how can i get rid of the info screen that says "info" on the left and audio and closed captions on the right side of the screen. i have to press the menu buttons twice and then it will allow me to change channels.

For live (linear) TV content, that may be common for a a few (4–5) seconds. If it stays longer, then that seems irregular.

Try this for the misbehaving app:

• Force-quit the app, then relaunch and try again.
• If the issue persists, force-quit the app, restart the device, then relaunch and try again.
• If the issue still persists, delete the app, re-download and try again.
• If the issue still persists, then contact the app developer for further assistance.

Do you have the Apple TV box? If so, which model? Identify your Apple TV model - Apple Support

Or do you have the Apple TV app on a third party device? If so, which device model?

On the Apple TV box, for me, this overlay disappears when pressing Menu once, or after 5 seconds of no remote activity.

Specific apps may be programmed to behave differently.

So what did the app developer/publisher say?

Your screenshot shows MSNBC. That is not an Apple app.

If these channels are all inside a TV provider app, then that app is the one to dive into. Not the individual channels.

Who is your TV provider?