You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone X Camera freezes or turns to black screen. I have tried everything including resetting phone.

Does anyone know how to fix this issue? I take a lot of photos for work. Recently, when I take a photo the screen will either freeze and go almost in slow motion until a clear picture shows up or the screen will turn black. It eventually returns to normal photo capabilities but will only take 1 - 2 photos before doing the same thing. Help.

Posted on Apr 21, 2022 4:32 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 21, 2022 5:18 PM

Please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly


2 replies

Apr 21, 2022 5:19 PM in response to kcoulter4

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support
  3. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  4. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly


  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

Iphone X Camera freezes or turns to black screen. I have tried everything including resetting phone.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.