New iMac 2021 not recognizing the external dvd/cd drive

Hi! I cannot seem to get our new iMac to recognize there is a drive plugged in. I have gone to apple chat and for about an hour and a half, but to no avail! Has anyone experienced this and can help? Thanks!

iMac, OS X 10.11

Posted on Apr 12, 2022 7:51 AM

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Posted on Apr 12, 2022 8:10 AM

Exactly what external DVD drive and what are you plugging it into? The DVD drive should have it's own power supply and be plugged directly into the back of the computer. DO NOT use a hub to connect the DVD drive.

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New iMac 2021 not recognizing the external dvd/cd drive

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