You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot send mail

I am using Apple Mail on High Sierra and I have two mail accounts - one with BTinternet and one with a commercial domain provider. The BT account works fine as does the web-based mail of the "other one".

On the "other one" I can receive but not send. The connection doctor shows that the POP and SMTP accounts are connected, but I am asked to select another server (Relay not permitted). When I edit the SMTP settings (e.g. port settings, password, TLS/SSL,etc) I end up with another SMTP server with the same name. I have even removed the mail account completely and re installed it with the SP's recommended settings - all to no avail

iMac 27″, macOS 10.13

Posted on Mar 31, 2022 8:26 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 31, 2022 1:23 PM

See if they've gone the way of others or use one of the biggies themselves...


Mac's Mail App is not as modern as iOS's Mail app, Many eMail providers now require a separate App Password different from your eMail password…


Then you may need Ways to securely access AOL Mail…

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in


Or it may just need an App Password...

https://support.google.com/mail/answer/185833?hl=en-GB


Yahoo has gone to this too...

https://help.yahoo.com/kb/access-yahoo-mail-third-party-apps-sln15241.html


Yahoo App password…

Generate and manage third-party app passwords

Some older, third-party email apps (that do not use our Yahoo branded sign in page) require you to enter a single password for login credentials. To access your Yahoo Mail account on these apps, you'll need to generate and use an app password. An app password is a long, randomly generated code that gives a non-Yahoo app permission to access your Yahoo account. You’ll only need to provide this code once to sign in to your third-party email app.

https://help.yahoo.com/kb/access-yahoo-mail-third-party-apps-sln15241.html


Using app passwords with apps that don't support two-step verification (microsoft.com)


If gMail not commenting…

https://support.google.com/accounts/answer/2544838?co=GENIE.Platform%3DDesktop&hl=en


https://myaccount.google.com/permissions

1 reply
Question marked as Top-ranking reply

Mar 31, 2022 1:23 PM in response to julianfromgreat dunmow

See if they've gone the way of others or use one of the biggies themselves...


Mac's Mail App is not as modern as iOS's Mail app, Many eMail providers now require a separate App Password different from your eMail password…


Then you may need Ways to securely access AOL Mail…

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in


Or it may just need an App Password...

https://support.google.com/mail/answer/185833?hl=en-GB


Yahoo has gone to this too...

https://help.yahoo.com/kb/access-yahoo-mail-third-party-apps-sln15241.html


Yahoo App password…

Generate and manage third-party app passwords

Some older, third-party email apps (that do not use our Yahoo branded sign in page) require you to enter a single password for login credentials. To access your Yahoo Mail account on these apps, you'll need to generate and use an app password. An app password is a long, randomly generated code that gives a non-Yahoo app permission to access your Yahoo account. You’ll only need to provide this code once to sign in to your third-party email app.

https://help.yahoo.com/kb/access-yahoo-mail-third-party-apps-sln15241.html


Using app passwords with apps that don't support two-step verification (microsoft.com)


If gMail not commenting…

https://support.google.com/accounts/answer/2544838?co=GENIE.Platform%3DDesktop&hl=en


https://myaccount.google.com/permissions

Cannot send mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.