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krissy235 Author

Level 1

4 points

Change my number to my id can’t reset my password

Got a new phone number can’t reset my password

Posted on Mar 30, 2022 5:00 PM

Top-ranking reply

Eric Root

Level 10

684,591 points

Posted on Mar 30, 2022 5:14 PM

You need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.

Apple ID - Manage

Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.

Apple ID - Manage -

Apple ID – Forgot Password *

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Change my number to my id can’t reset my password

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