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I have unknown charges from Apple

Last 3 months 2 charges subject Apple.com

only agrees to one



[Re-Titled by Moderator]


Posted on Feb 26, 2022 2:03 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 26, 2022 2:04 PM

Good afternoon,

I understand it can be frustrating dealing with unauthorized charges. I'm here to help. If you have children using your Apple ID or have Family Sharing enabled, they may have purchased a recurring subscription. Don't charge back just yet, Apple has a process so you can get all withdrawn funds back into your account.


If Family Sharing or multiple Apple ID users are the cases, check-in with them, to cancel the subscription, follow this tutorial: https://www.youtube.com/watch?v=8MfjrltahnA


If you are the only user, follow the same provided tutorial.


To get the funds back, follow this link: https://reportaproblem.apple.com

1 reply
Question marked as Top-ranking reply

Feb 26, 2022 2:04 PM in response to Candles623

Good afternoon,

I understand it can be frustrating dealing with unauthorized charges. I'm here to help. If you have children using your Apple ID or have Family Sharing enabled, they may have purchased a recurring subscription. Don't charge back just yet, Apple has a process so you can get all withdrawn funds back into your account.


If Family Sharing or multiple Apple ID users are the cases, check-in with them, to cancel the subscription, follow this tutorial: https://www.youtube.com/watch?v=8MfjrltahnA


If you are the only user, follow the same provided tutorial.


To get the funds back, follow this link: https://reportaproblem.apple.com

I have unknown charges from Apple

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