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Macbook pro has startup noise but black screen. Keyboard and trackpad of macbook pro not working too.

Hi everyone,


I have a MacBook Pro which makes startup noise but is showing black screen.


The keyboard and trackpad of my macbook pro is not working too.


I tried to create a USB bootable installer and attached an external keyboard to attempt to reinstall it.


However, nothing moves.


Any other things that I can try?


Thank you for assistance.



MacBook Pro 13″, macOS 10.15

Posted on Feb 23, 2022 3:40 AM

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Question marked as Top-ranking reply

Posted on Feb 23, 2022 4:03 PM

Hi clivant,

Welcome to the Apple Community.


Apple has a support article that may help :

If your Mac starts up to a blank screen – Apple Support


If more help needed:


There is a "Get Support" link to Apple at top right on this discussion page


or

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support  


All the best :-)

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1 reply
Question marked as Top-ranking reply

Feb 23, 2022 4:03 PM in response to clivant

Hi clivant,

Welcome to the Apple Community.


Apple has a support article that may help :

If your Mac starts up to a blank screen – Apple Support


If more help needed:


There is a "Get Support" link to Apple at top right on this discussion page


or

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support  


All the best :-)

Macbook pro has startup noise but black screen. Keyboard and trackpad of macbook pro not working too.

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