Charges

Walkerr8 Said:

"Charges: What is this charge I keep getting every month for? It’s always popping up and taking $15 out of my account and I can’t figure out what it’s going to…"

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Troubleshooting Charges:

You must do this yourself:

So, contact Apple Support. If need be, perform a screensharing session with the Apple Rep, and show this to them, explaining what you see. Doing so, they will see this firsthand, form your perspective.

A. Try these two links:

• Verify Unfamiliar Charges - Apple Support
• If you See "apple.com/bill" or an Unfamiliar Charge on your Statement - Apple Support

So...

No Success?

B. For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

See your purchase history for the App Store, iTunes Store, and more - Apple Support

How to cancel a subscription from Apple - Apple Support