My payment is couldn’t complete why

Hi thibagar,

Welcome to the Apple Community.

We are all Apple users, like yourself, so have no access to your Accounts or details.

Seems you need to contact iTunes Support

Only iTunes support can tell you why you payment could not be completed.

iTunes Support.   Worldwide ... Choose your country or region

https://support.apple.com/choose-country-region/itunes

or if needed:

iTunes Support online:

https://support.apple.com/itunes

All the best :-)